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Please note:  Kobo was unable to handle a forum that allowed users to make honest comments on their products, and as such, has closed their forum.  None of the “getsatisfaction.com/kobo” links work anymore.

This is my new favourite topic title from getsatisfaction.com (getstuffed.com). Read the original post here:
https://getsatisfaction.com/kobo/topics/kobo_customer_support_tier_1_is_friendly_and_useless_tier_2_are_mythical_unresponsive_unreachable_hermits

Here is a particularly detailed entry from Singapore

http://taichisealcharts.blogspot.sg/2012/07/kobo-touch-ereader-useless.html

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