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Please note:  Kobo was unable to handle a forum that allowed users to make honest comments on their products, and as such, has closed their forum.  None of the “getsatisfaction.com/kobo” links work anymore.

https://getsatisfaction.com/kobo/problems/recent

GetSatisfaction.com would be a great site, if its purpose was the same as its name. It is not. The ‘Community-powered support for Kobo’ is a great idea. Since Kobo doesn’t support their products, someone has to, right? I am sure in Kobo’s board room some one said ‘foist it on the customers’, and Kobo’s community was born! There will be a lot more on this site in this blog, but for now, here are a few sample gems:
https://getsatisfaction.com/kobo/topics/kobo_screen_problem
https://getsatisfaction.com/kobo/topics/my_ereader_screen_is_broken_and_kobo_wont_help
https://getsatisfaction.com/kobo/topics/yet_another_kobo_screen_not_working
https://getsatisfaction.com/kobo/topics/kobo_reader_screen_broken
https://getsatisfaction.com/kobo/topics/faulty_kobo_screen
https://getsatisfaction.com/kobo/topics/portion_of_kobo_screen_frozen
https://getsatisfaction.com/kobo/topics/help_for_broken_screen
https://getsatisfaction.com/kobo/topics/kobo_glo_with_frozen_damaged_screen_options

And this is only a sampling of the over 90 pages of ‘screen problem’ found on the site.

Please be aware: at one point Kobo was actually owning their problems and helping people. That is why you will run into the occasional glowing review of their support. Rest assured, that is no longer the case. Kobo is in ‘duck and cover’ mode, and the customers are the ones without a desk

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