Please note: Kobo was unable to handle a forum that allowed users to make honest comments on their products, and as such, has closed their forum. None of the “getsatisfaction.com/kobo” links work anymore.
GetSatisfaction.com would be a great site, if its purpose was the same as its name. It is not. The ‘Community-powered support for Kobo’ is a great idea. Since Kobo doesn’t support their products, someone has to, right? I am sure in Kobo’s board room some one said ‘foist it on the customers’, and Kobo’s community was born! There will be a lot more on this site in this blog, but for now, here are a few sample gems:
And this is only a sampling of the over 90 pages of ‘screen problem’ found on the site.
Please be aware: at one point Kobo was actually owning their problems and helping people. That is why you will run into the occasional glowing review of their support. Rest assured, that is no longer the case. Kobo is in ‘duck and cover’ mode, and the customers are the ones without a desk