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Another great article on Kobo’s terrible customer service. Kobo Broken Screen – Kobo Customer Service From Hell (read it here). This one is a little older, as it was when Kobo was at least pretending to try and help, but very informative. In the future I will add an blog entry that follows Kobo’s customer service death spiral from the early, semi helpful days, all the way to today’s “how can we get rid of this customer in the most efficient (read: cheapest) manner possible.