Please note: Kobo was unable to handle a forum that allowed users to make honest comments on their products, and as such, has closed their forum. None of the “getsatisfaction.com/kobo” links work anymore.
I had sent two emails to Team Kobo with links to the many people who had freezing and screen problems who had not dropped (or thrown, or run over, or tossed from an airplane) their Kobos, but who still had a screen issue. I have a response, and they thanked me for my feedback! This is very heartening! I thought they were simply selling ereaders with known and obvious flaws, and then refusing to repair them as a business model. Apparently I was wrong (mea culpa, kobo). They are selling ereaders with known and obvious flaws, refusing to repair them and looking for feedback. I should have know that business plans always have at least three points. Here are the emails with links that proves Kobo would like your feedback. Those, with broken Kobos, have at it . . .
|Response Via Email (Sashell)||07/14/2013 09:09 AM|
|Hi James,Thank you for the feedback. We are sincerely sorry for the previous issue that you were having and we do appreciate the information provided.Please feel free to contact should you have any other questions or concerns.Sincerely,
The Kobo Team,
|Customer By Email (James Brooks)||07/10/2013 06:55 PM|
|Interesting, I was writing a review on Amazon and came across this:
My Kobo Glo froze and stopped working after three weeks. Kobo “customer service” had me send pictures of the front and back of device and proceeded to tell me the picture proved I damaged the Glo. It was never dropped and was in a protective sleeve at all times. The store refused to take it back as my “warranty is with Kobo” and suggested I call them back as there is no damage – not a scratch- on the device.
Kobo customer service says,
“it doesn’t take a hard hit to break the screen,” though their web site claims it has “the most durable ereader screen.” Durable as long as you don’t take it out of the box. Kobo advertises their readers as perfect for travel, yet they they may break the moment something touches it.
Kobo refuses to back up it’s own devices, and their technical support is a joke. What’s next, technical support by Magic 8 Ball?
I was told by customer service to “continue reading on a tablet or smart phone,” even they
don’t recommend Kobo products.mine was not as kind as this, but it is surprising how similar the story is.On Wed, Jul 10, 2013 at 6:26 PM, James Brooks email@example.com wrote:Thanks for the link. I will call tomorrow. In the meantime, you have a problem with screen freezes that is not related to anything your customers are doing. This is only the first few links of over 600,000 on “kobo screen problems”. I plan to add to this search judiciously.
Sincerely, James Brooks
|Customer By Email (James Brooks)||07/10/2013 06:40 PM|
|Thanks for the link. I will call tomorrow. In the meantime, you have a problem with screen freezes that is not related to anything your customers are doing. This is only the first few links of over 600,000 on “kobo screen problems”. I plan to add to this search judiciously.https://getsatisfaction.com/kobo/topics/kobo_screen_problem
http://www.askmefast.com/My_kobo_touch_20_has_been_frozen_in_the_sleep_screen-qna4899039.htmlSincerely, James Brooks