Please note: Kobo was unable to handle a forum that allowed users to make honest comments on their products, and as such, has closed their forum. None of the “getsatisfaction.com/kobo” links work anymore.
Another gem from
Poor renc47 was “still waiting to hear from Tier 3 support.“ ;(. As discussed earlier, Kobo Customer Support: Tier 1 is friendly and useless, Tier 2 are mythical, unresponsive, unreachable hermits. I can only imagine what feats of heroism would be required to actually communicate with Tier 3.