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Please note:  Kobo was unable to handle a forum that allowed users to make honest comments on their products, and as such, has closed their forum.  None of the “getsatisfaction.com/kobo” links work anymore.

Another gem from

https://getsatisfaction.com/kobo/topics/kobo_support_about_as_useful_as_a_bikini_at_the_north_pole_incident_120102_000022

Poor renc47 was “still waiting to hear from Tier 3 support. ;(.  As discussed earlier, Kobo Customer Support: Tier 1 is friendly and useless, Tier 2 are mythical, unresponsive, unreachable hermits.  I can only imagine what feats of heroism would be required to actually communicate with Tier 3.

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