Please note: Kobo was unable to handle a forum that allowed users to make honest comments on their products, and as such, has closed their forum. None of the “getsatisfaction.com/kobo” links work anymore.
Another gem from
Poor renc47 was “still waiting to hear from Tier 3 support.“ ;(. As discussed earlier, Kobo Customer Support: Tier 1 is friendly and useless, Tier 2 are mythical, unresponsive, unreachable hermits. I can only imagine what feats of heroism would be required to actually communicate with Tier 3.
Kobo Problems 
The bikini at the north pool metaphor may no longer be as apt as it once was:
http://www.huffingtonpost.com/2013/07/25/north-pole-melting-leaves_n_3652373.html
Note: the link no longer works because Kobo shut down there end user support site, along with any pretence of having end user support.