Well, I was checking some links from the blog to Kobo’s “support” forum, and I ran into:

Sorry, the community that you’re looking for has been retired and is no longer available. If you need help, please contact the company you’re looking for directly.

It looks like Kobo has had enough of allowing users to share their experiences in an open forum.  When you have comment threads like this:

* 50 Horrible Customer Service

TracyR reported · 195 replies · Last reply March 18, 2013 10:09 by klaus.wassermann
it is not surprising that something needed to be done.  There are, or course, two things you can do about it:
  1. Work to help your customers, fix your product and admit the problems exists
  2. Batten down the hatches, destroy any open comment systems and only communicate through controlled channels

Guess which one Kobo chose . . .

It is truly unfortunate, as there was actually lots of good information in the forum that is now completely lost.  Looks like I will need to add some more posts and see if at least a small amount of what good, honest users shared can be preserved.

BTW:  Looks like some have found the Kobo facebook page.  Unfortunately it does not allow coalescing of problems like a true forum, but it does show the problems still exists (as if we ever doubted):  https://www.facebook.com/kobo?filter=2

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