The Digital Disciple, who works for a Kobo reseller in the US, has a great post on troubleshooting Kobo eReaders.  More specifically, he deals with some of the new ereaders I have not had experience with.  The article and the comments are definitely worth checking out:

http://thedigitaldisciple.net/2013/09/24/troubleshooting-problems-with-your-kobo-mini-touch-and-glo-reader/

Enjoy 🙂

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