29 Tuesday Jul 2014
Posted in Uncategorized
The Digital Disciple, who works for a Kobo reseller in the US, has a great post on troubleshooting Kobo eReaders. More specifically, he deals with some of the new ereaders I have not had experience with. The article and the comments are definitely worth checking out:
Enjoy 🙂
07 Saturday Jun 2014
Posted in Uncategorized
Here is another nice article about the many problems of Kobo
http://goodereader.com/blog/electronic-readers/the-kobo-e-reader-is-having-lots-of-problems
Kobo may have delayed the inevitable (everyone realizing there product AND support suck) by shutting down their user forum, but eventually. This particular guy is lucky: his Kobo still boots, loads and displays books. That will probably not last long though. He is unable to read his books due to shoddy software that can’t render the book’s text properly. One would think text rendering would be high on the list of things to test in an eReader, but I guess Kobo has more important things to do with its money, like buy enough advertising to make sure it is more difficult to find information on all their problems. Choices, choices, choices.
P.S. The 3 Sony eReaders I bought to replace the crap kobos are still working perfectly. I have moved on the a Google Nexus 7 tablet, which does not have the advantage of running for a full continental flight, but does let me get my e-mail 😉
18 Tuesday Mar 2014
Posted in Uncategorized
With the demise of the Kobo ‘help’ forum, KoboProblems.com has seen a huge rise in traffic. I though I would share the kind of Kobo things people are searching for:
| kobo glo frozen | 48 |
| kobo problems | 29 |
| kobo glo factory reset | 25 |
| kobo factory reset | 20 |
| reset kobo glo | 18 |
| how to reset kobo | 16 |
| kobo screen frozen | 15 |
| kobo glo frozen screen | 14 |
| kobo reset | 14 |
| how to reset kobo glo | 13 |
| kobo glo won’t wake up | 13 |
| how to factory reset kobo glo | 12 |
| kobo glo reset | 12 |
| kobo glo screen frozen | 11 |
| factory reset kobo | 11 |
| factory reset kobo glo | 10 |
| kobo frozen screen | 10 |
| kobo ereader problems | 10 |
| kobo glo troubleshooting frozen screen | 10 |
| kobo screen problems | 9 |
| kobo won’t wake up | 9 |
| kobo won’t start | 9 |
| kobo hard reset | 9 |
| kobo glo problems | 7 |
| reset kobo | 7 |
| how to reset a kobo glo | 7 |
| kobo glo freezes | 7 |
| kobo wont start | 7 |
| how to reset kobo ereader | 7 |
| kobo glo freeze | 6 |
| how to reset a kobo | 6 |
| kobo reader problems | 6 |
| kobo screen replacement | 5 |
| kobo screen broken | 5 |
| screen freezing on kobo | 5 |
| kobo troubleshooting | 5 |
| kobo troubleshooting frozen screen | 5 |
| frozen kobo glo | 5 |
| kobo glo won’t wake from sleep | 5 |
| kobo reset button | 5 |
| kobo basic reset | 4 |
| how to reset your kobo | 4 |
| kobo sucks | 4 |
| kobo glo freezing | 4 |
| kobo problem | 4 |
| kobo touch reader won’t turn on and light is flashing | 4 |
| kobo glo hard reset | 4 |
| kobo glo won’t start flashes green | 4 |
| kobo ereader factory reset | 3 |
| kobo switch broken | 3 |
| kobo glo reset button | 3 |
| kobo problems freezing | 3 |
| kobo not waking up | 3 |
| my kobo has frozen | 3 |
| how to wake up kobo glo | 3 |
| kobo touch won’t start | 3 |
| kobo frozen | 3 |
| factory reset original kobo | 3 |
| problems with kobo | 3 |
| how do i reset my kobo | 3 |
| kobo glow will not wake up | 3 |
| hard reset kobo glo | 3 |
| kobo repair canada | 3 |
| kobo issues buying ereader | 3 |
| kobo glo ereader problems frozen | 3 |
| kobo won’t reset | 3 |
| problems with kobo ereader | 3 |
| kobo glo crap | 3 |
| frozen kobo screen | 3 |
| resetting kobo glo | 3 |
| kobo touch power button problems | 3 |
| frozen screen reviews on kobo wifi ereader | 3 |
| kobo glo reset to factory settings | 3 |
| kobo touch factory reset | 3 |
| kobo ereader screen problems | 3 |
| reset kobo touch | 3 |
| how to reset kobo glo reader | 3 |
| external factory reset kobo mini | 3 |
| when kobo has a frozen screen | 3 |
| kobo touch problems | 3 |
| my kobo is frozen and wont reset | 3 |
| kobo ereader troubleshooting | 3 |
| dropped kobo screen frozen | 2 |
| how to reset your kbo | 2 |
| kobo vox problems | 2 |
| kobo that wiil not wake up | 2 |
| kobo problems ereader | 2 |
| kobo says restoring | 2 |
| factory reset kobo ereader | 2 |
| hard reset kobo | 2 |
| kobo will not wake up | 2 |
| my kobo glo is frozen | 2 |
| reset button on kobo | 2 |
| kobo glo force factory reset | 2 |
| my kobo glo has frozen | 2 |
| kobo known issues | 2 |
| kobo issues | 2 |
| kobo glo freeze on update | 2 |
| kobo glo frozen won’t reset | 2 |
| kobo glo basic reset | 2 |
| kobo glo is frozen | 2 |
| kobo wifi factory reset | 2 |
| kobo glo dropped not working | 2 |
| kobo power off problem | 2 |
| problems with kobo ereaders | 2 |
| dropped e-reader frozen screen | 2 |
| kobo glo stopped working | 2 |
| dead kobo touch | 2 |
| kobo,wont reset | 2 |
| kobo screen repair kit | 2 |
| kobo glo restores when i power it on | 2 |
| kobo glo screen freeze | 2 |
| koboglo reset | 2 |
| kobo touch won’t power on | 2 |
| kobo freeze | 2 |
| kobo ereader won’t respond | 2 |
| kobo glo restoring | 2 |
| kobo touch how to fix a broken screen | 2 |
| kobo loose connection | 2 |
| kobo troubelshootings | 2 |
| my kobo won’t wake up | 2 |
| kobo touch screen broken | 2 |
| how to factory reset a kobo glo | 2 |
| original kobo factory reset | 2 |
| kobo hard reset original | 2 |
| kobo glo reviews about screen freezing | 2 |
| how to do a factory reset on kobo glo | 2 |
| kobo ereader frozen | 2 |
| kobo broken screens | 2 |
| kobo glo frzen screen | 2 |
| kobo won’t wake up | 2 |
| force restart kobo glo | 2 |
| kobo bad customer service | 2 |
| factory reset on kobo | 2 |
| kobo button failure | 2 |
| how bad is kobo customer service | 2 |
| kobo external factory reset | 2 |
| faulty kobo | 2 |
| what to do when kobo wont wake up | 2 |
| my kobo wont start | 2 |
| kobo touch problems switching on | 2 |
| repair faulty kobo | 2 |
| kobo probleme | 2 |
| kobo glo faults | 2 |
| ereader brick | 2 |
| kobo repair | 2 |
| kobo power button not working | 2 |
| reseting kobo ereader | 2 |
| kobo touch kobo ereader problems | 2 |
| kobo glo screen broken | 2 |
| kobo glo dropped | 2 |
| brick kobo glo | 2 |
| kobo glo broken screen | 2 |
| kobo how to reset factory settings | 2 |
| kobo e-reader problems | 2 |
| how to reset a kobo ereader | 2 |
| kobo touch hard reset | 2 |
| kobo touch blue light blinks once | 2 |
| my kobo won’t switch off | 2 |
| frozen kobo reader | 2 |
| kobo touch reset | 2 |
| kobo screen freeze | 2 |
| reset koboglo | 2 |
| kobo update problems 2014 | 2 |
| damaged archives kobo | 2 |
| return to factory settings for kobo | 2 |
| kobo glo screen problems | 2 |
| how do i reset my kobo ereader back to factory settings? | 2 |
| kobo ereader wireless problems | 1 |
| kobo ereader manual reset | 1 |
| resetting kobo won’t work | 1 |
| kobo glo power button light button reset | 1 |
| kobo ereader freezing | 1 |
| kobo glo wake up | 1 |
| broken kobo 2013 | 1 |
| resetting a kob device[ | 1 |
| kobo customer support | 1 |
| resetting kobo ereader | 1 |
| kobo customer support 2013 | 1 |
| kobo wont start diagnosis | 1 |
| kobo glo power on issue | 1 |
| kobo reset to factory settings | 1 |
| kobo ereader dead | 1 |
| kobo touch troubleshoot | 1 |
| kobo picture frozen on screen | 1 |
| kobo support team | 1 |
| the truth about kobo ereaders | 1 |
| kobo won’t start up | 1 |
| broken screen kobo glo | 1 |
| kobo glo screen fault | 1 |
| archived kobo | 1 |
| kobo glo / problems | 1 |
| how to restore kobo touch to factory settings | 1 |
| kobo glo restart | 1 |
| frozen kobo glo screen | 1 |
| how to fix a kobo ereader | 1 |
| how to factory re set kobo glo | 1 |
| kobo glo won’t start | 1 |
| kobo wont stop saving my card details | 1 |
| can’t wake kobo | 1 |
| kobo how long restoring to factory defaults | 1 |
| word 2013 15 factory default settings | 1 |
| kobo glo cracked screen | 1 |
| freeze on kobo glo | 1 |
| how do i factory reset kobo glo | 1 |
| kobo glo physical damage | 1 |
| rest kobo glo | 1 |
| kobo n647 frozen | 1 |
| broken kobo glo | 1 |
| what do you do when your kobo glo won’t turn on? | 1 |
| new kobo glo problems | 1 |
| e-reader worst customer service | 1 |
| kobo e-reader restoring | 1 |
| http://getsatisfaction.com/kobo | 1 |
| restore kobo factory | 1 |
| kobo ereader screen loose connector | 1 |
| kobo ereader wont start | 1 |
| reviews ereaders canada 2014 | 1 |
| reset kobo glow | 1 |
| kobo touch fix | 1 |
| kobo glo home button not working | 1 |
| resetting your kobo with reset hole | 1 |
| kobo problems 2013 | 1 |
| external factory reset kobo glo | 1 |
| kob amazon | 1 |
| kobo glo troubleshooting factory reset | 1 |
| factory reset on kobo e reader original | 1 |
| kobo glo won’t stop freezing | 1 |
| how to re-set a kobo | 1 |
| kobo reset factory | 1 |
| kobo glo “restoring: | 1 |
| problems contacting kobo | 1 |
| my kobo is frozen with lines but the light blinks | 1 |
| how to basic reset kobo ereader | 1 |
| kobo glo screen issues | 1 |
| kobo won’t power on | 1 |
| if i factory reset my kobo will i lose my games | 1 |
| how to hard reset kobo | 1 |
| kobo factory setting | 1 |
| replacement kobo glo screen | 1 |
| kobo glo what does a factory reset do | 1 |
| kobo problem with on button | 1 |
| how to reset-a kobo | 1 |
| kobo touch wont reset | 1 |
| waking up kobo from.sleep | 1 |
| factory settings kobo glo | 1 |
| my kobo mini wont switch on! | 1 |
| kobo n647 problems | 1 |
| factory reset kobi glo | 1 |
| kobo ereader master reset | 1 |
| paperclip reset kobo | 1 |
| how to restart kobo | 1 |
| resetting kobo glo ereader | 1 |
| kobo glo wont wake up | 1 |
| “your facebook email address is now linked to an anexisting kobo account” | 1 |
| how to fix kobo glo screen | 1 |
| unfold a paperclip and slide an end into the hole on the back of the ereader | 1 |
| my kobo glo froze on | 1 |
| problems with kobo ereader screen | 1 |
| how reset kobo glo | 1 |
| kobo will not reset | 1 |
| kobo wifi ereader problem | 1 |
| kobo faulty screen | 1 |
| screen problem with e reader | 1 |
| kobo glo freeze problem | 1 |
| how to restore a kobo reader | 1 |
| troubleshooting kobo glo | 1 |
| kobo glo message says restoring | 1 |
| how to reset kobo glo to factory settings | 1 |
| what is a tier 2 kobo | 1 |
| kobo wont wake up | 1 |
| reset on kobo glo | 1 |
| kobo application damaged | 1 |
| where is the reset button on kobo glo | 1 |
| kobo glo crap display | 1 |
| kobo glo froze | 1 |
| kobo glo pinhole reset | 1 |
| kobo tablet repair centre | 1 |
| factory reset + kobo glo | 1 |
| kobo does not work | 1 |
| my kobo glo won’t wake up | 1 |
| restore kobo glo ereader | 1 |
| kobo blue light flashes | 1 |
| koboglo not waking up | 1 |
| hard reset kobo glow | 1 |
| get satisfaction kobo | 1 |
| how do i reset my kobo glo | 1 |
| frozen pageon kobo glo | 1 |
| how do i do a factory reset for kobo glo | 1 |
| how to fix kobo ereader | 1 |
| factory reset a kobo ereader touch | 1 |
| factory reset for kobo ereader | 1 |
| kobo glo ereader problems | 1 |
| wake up kobo glo | 1 |
| kobo glo freezing problem | 1 |
| kobo glo reset factory button | 1 |
| kobo glo wireless problem | 1 |
| ticket number for kobo | 1 |
| kobo reset button not working | 1 |
| reset factory settings on kobo | 1 |
| difficulty waking kobo glo | 1 |
| kobo glo no power light not working | 1 |
| kobo replacement screen | 1 |
| how to reset an ereader | 1 |
| koboglo power light and switch won’t work | 1 |
| kobo reader screen frozen | 1 |
| how to fix my broken kobo screen | 1 |
| kobo faulty | 1 |
| reset kobo glo to factory settings | 1 |
| freezing screen on kobo | 1 |
| kobo glo repair | 1 |
| my kobo has a blue light flashing | 1 |
| help kobo ereader not working | 1 |
| kobo mini skipping a page | 1 |
| kobo glo won’t unsleep after being dropped | 1 |
| my kobo glo screen looks shattered | 1 |
| kobo gloreset | 1 |
| kobo screen problem glo | 1 |
| kobo glo reset factory | 1 |
| my kobo won’t start | 1 |
| koboglo problem freezing | 1 |
| kobo glo sleeping wont wake up | 1 |
| kobo glo not working | 1 |
| resetting kobo to factory | 1 |
| fix bricked kobo glo | 1 |
| kobo glo force update | 1 |
| kobo glo power slide not working | 1 |
| kobo ereader touch troubleshooting | 1 |
| glo reset | 1 |
| kobo glo what causes the screen to freeze | 1 |
| how to reset my kobo ereader | 1 |
| restore my kobo factory settings | 1 |
| factory reset kobo ereader without turning on | 1 |
| kobo wont wake up from sleep | 1 |
| what to do when kobo glo freezes | 1 |
| factory reset on kobo ereader | 1 |
| kobo screen damaged | 1 |
| repair frozen kobo e reader | 1 |
| how to reset my kobo | 1 |
| how to reset my kobo glo | 1 |
| how to repair a kobo screen | 1 |
| kobo touch problem | 1 |
| kobo connection problems | 1 |
| kobo ereader factory default | 1 |
| how do you reset kobo glo | 1 |
| advertising on kobo | 1 |
| how long does it take to factory restore kobo glow | 1 |
| kobo glo factory reset turned off | 1 |
| kobo says screen issues are from physical damage and wont fix | 1 |
| kibo ereader another animal broken again | 1 |
| kobo ereader won’t start | 1 |
| dead kobo glo problems | 1 |
| can kobo ereader be reset to factory settings | 1 |
| kobo reiniciar | 1 |
| kobo wont unsleep | 1 |
| what is factory settings on kobo | 1 |
| kobo glo frozenscreen won’t turn on what to do | 1 |
| https://koboproblems.wordpress.com/tag/frozen-screen/ | 1 |
| kobo n647 firmware update | 1 |
| kobo wont power on | 1 |
| factory resetting kobo glo | 1 |
| why is kobo glo saying restoring. | 1 |
| kobo/touch switch problems | 1 |
| kobo sleep wake function | 1 |
| factory reset on kobo touch | 1 |
| kobo ereader will not factory reset why | 1 |
| kobo vox ereader 10 inch | 1 |
| kobo problems with power button | 1 |
| how to factory reset a koboe reader | 1 |
| kobo e reader frozen | 1 |
| kobo switch fault | 1 |
| reset not working kobo glo | 1 |
| how to fix a broken kobo screen | 1 |
| kobo reset reading life | 1 |
| “kobo touch” crap | 1 |
| kobo glo will not wake up | 1 |
| kobo glo blinking green light | 1 |
| how to reset mini kobo | 1 |
| kobo light factory reset | 1 |
| kobo ereader screen issues | 1 |
| i dropped my kobo glo | 1 |
| kobo flashing green light on power-on | 1 |
| how to reset my kobo ereader to factory settings | 1 |
| kobo touch won’t wake | 1 |
| can u re-set a kobo glo | 1 |
| kobo glo won’t turn on blue light | 1 |
| kobo e-reader problem | 1 |
| how to restart kobo device | 1 |
| advertise on kobo | 1 |
| if you reset your kobo with paperclip does it wipe out yiur library | 1 |
| kobo bricked | 1 |
| kobo wont wake up from sleeping | 1 |
| dropped kobo glo in water | 1 |
| frozen kobo | 1 |
| kobo ereader restore to factory | 1 |
| kobo full reset | 1 |
| kobo power switch won’t work | 1 |
| kobo glo flashing green light | 1 |
| can a kobo be rebooted? | 1 |
| kobo ereader is frozen | 1 |
| how to fix kobo problems | 1 |
| how to do a hardware reset of kobo | 1 |
| how to hard reset a kobo ereader | 1 |
| i cant turn on kobo ereader | 1 |
| kobo screen. frozen | 1 |
| problem connecting new/another e-reader to kobo then ae | 1 |
| kobo glo reset bitton | 1 |
| reset kobo touch to factory settings | 1 |
| why did my kobo reset | 1 |
| kobo reboot | 1 |
| can you fix a kobo screen | 1 |
| restore kobo to factory settings | 1 |
| hard reset kobo touch | 1 |
| kobo glo factory hard reset | 1 |
| kobo website to reset | 1 |
| kobo ereader how to setup after factory reset | 1 |
| basic reset on kobo etouch | 1 |
| kobo glo, broken, part of screen frozen | 1 |
| soft reset kobo glo | 1 |
| kobo ereader help forum | 1 |
| how do i reset kobo glo | 1 |
| restart kobo when reset button not working | 1 |
| how to force a factory reset on a kobo | 1 |
| kobo ereader won’t start up | 1 |
| kobo 2 factory reset | 1 |
| what is a kobo touch factory reset | 1 |
| kobo ereader is sleeping and won’t wake up | 1 |
| kobo problems.wordpress.com | 1 |
| what is a kobo factory reset | 1 |
| my kobo screen is frozen | 1 |
| kobo mini screen broken | 1 |
| blinking green light on kobo mini | 1 |
| how to restore kobo mini to factory settings | 1 |
| kobo ereader display screen not working | 1 |
| extrnal factory reset kobo | 1 |
| how to fix my dead kobo glo | 1 |
| facebook on kobo problem | 1 |
| how to reset kobo touch | 1 |
| screen “kobo glo” problems | 1 |
| kobo gla green light flashes | 1 |
| hard reset of the kobo | 1 |
| kobo glo, re-setting | 1 |
| what does it mean when your kobo is restoring | 1 |
| what does resetting your kobo do | 1 |
| how to reset a kobo reader | 1 |
| kobo flashes blue light then turns off. | 1 |
| how to reboot kobo mini | 1 |
| nhow to reset kobo | 1 |
| light on kobo glo not working | 1 |
| how to reboot kobo glo | 1 |
| kobo factory reset when screen doesnt work | 1 |
| who fixes kobo | 1 |
| my kobo glo wont reset | 1 |
| basic reset kobo glo | 1 |
| kobo touch extern resetten | 1 |
| kobo touch ereader problems blog | 1 |
| problem adverisment 2014 | 1 |
| white flashing led on kobo glo | 1 |
| kobo broken screen | 1 |
| kobo glo ereader frozen | 1 |
| kobo glo light switch problems | 1 |
| i reset my kobo glo | 1 |
| kobo won’t turn on | 1 |
| kobo light flashing restoring | 1 |
| kobo glow reset | 1 |
| dropped kobo, screen is scrambled | 1 |
| problems with kobo glo | 1 |
| my kobo won’t turn on | 1 |
| kobo glo respones to nothing | 1 |
| reset reading life kobo | 1 |
| kobo screen broken and no power | 1 |
| kobo broken | 1 |
| kobo touch reset to factory settings | 1 |
| can a kobo glo be reset | 1 |
| kobo ereader problems screen | 1 |
| kobo glo screen problem | 1 |
| kobo glo troubleshooting | 1 |
| i cant wake up my kobo ereader | 1 |
| how to factoryreset kobo | 1 |
| problems with kobo wordpress | 1 |
| kobo how to factory restore | 1 |
| kobo display problems | 1 |
| kobo updates problems march 2014 | 1 |
| kobo glo problemen | 1 |
| frozen screen on kobo glo | 1 |
| kobo glo werkseinstellung zurücksetzen | 1 |
| my kobo is sleeping and wont wake up | 1 |
| replacement screen for kobo ereader | 1 |
| how do you reset a kobo to factory settings | 1 |
| kobo glo white flashing light | 1 |
| kobo vox review | 1 |
| kobo ereader screen repair | 1 |
| kobo ereader frozen screen | 1 |
| why kobo always have please plug in screen | 1 |
| kobo ereader problems 2014 | 1 |
| how do you reset a kobo ereader | 1 |
| kobo ereader screen freeze | 1 |
| flashing light kobo | 1 |
| Unknown search terms | 6,467 |
Th number of people still having issues should not be surprising. Its why Kobo is now hiding behind ‘help’ videos, instead of trying to address the problems with their devices. I guess making each user feel like their issue is and isolated incident is cheaper then fixing the problems. As you can see above, the problem that brought you here is anything by isolated . . .
08 Wednesday Jan 2014
Ever wonder who exactly Kobo is torturing with their faulty devices? Wonder no more! Here is a map of where people with Kobo problems are coming from. Not surprisingly, there stronghold is Canada, as there offices are in Toronto, ON. Looks like Canada has yet something else to apologize for 😦
Posted by infinitebuzz | Filed under Uncategorized
07 Tuesday Jan 2014
Posted in Uncategorized
Well, I was checking some links from the blog to Kobo’s “support” forum, and I ran into:
Sorry, the community that you’re looking for has been retired and is no longer available. If you need help, please contact the company you’re looking for directly.
It looks like Kobo has had enough of allowing users to share their experiences in an open forum. When you have comment threads like this:
Guess which one Kobo chose . . .
It is truly unfortunate, as there was actually lots of good information in the forum that is now completely lost. Looks like I will need to add some more posts and see if at least a small amount of what good, honest users shared can be preserved.
BTW: Looks like some have found the Kobo facebook page. Unfortunately it does not allow coalescing of problems like a true forum, but it does show the problems still exists (as if we ever doubted): https://www.facebook.com/kobo?filter=2
31 Tuesday Dec 2013
Posted in Uncategorized
Hi All,
Well, I guess this is probably my last post as I am no longer a Kobo customer/client/user/victim. To finish the story, I was escalated and did receive a replacement for the one with the broken power switch (hooray me). We had two working for a short while, until the screen broke (as they always do) on the first. The last one lasted a little longer, but also eventually succumbed to being a kobo, and also shuffled off its non-mortal coil.
As we are no longer infested with any Kobo devices, there is not much more I will have to say on the matter. We are now using only Sony eReaders, and they are great. All three have been running four months with no issues. The interface is great, the Windows software is great and I would highly recommend them.
I am going to leave this blog up as a warning to others, a final comment on my Kobo experience. Hopefully it will help others avoid my experience. I will continue to approve comments, so feel free to add and vent.
Good Luck, James
29 Monday Jul 2013
Posted in Uncategorized
It is pretty simple. I foolishly bought another Kobo Glo and the power switch does not work. The only possible fix is to replace the unit. I don’t think Kobo is going to send me a new switch and a SMT repair kit to do it myself, but who knows. Unfortunately after two weeks of emails with tier one, rather then just replace the unit, Team Kobo has sent me on a quest to find the mythical beast that is tier two:
Hi James , Thank you for contacting Kobo Customer Care. We have received the photos as requested and have escalated your issue to our Tier 2 support team. The Tier 2 team will try to provide a resolution as soon as possible and will contact you if they require additional information in order to resolve your issue. Please let us know if you have any questions or concerns. Sincerely, The Kobo Team
I can only hope and pray that I am deemed worthy of tier two, and that I am lucky enough to receive an email from them at some point in the future. The fact that even when they do contact me, they will require ‘additional information’ does not bode well. I can’t imagine what else they would need, unless this is just a ploy to wear me down to the point that I stop bothering them. Stay tuned . . .
29 Monday Jul 2013
Posted in Uncategorized
Please note: Kobo was unable to handle a forum that allowed users to make honest comments on their products, and as such, has closed their forum. None of the “getsatisfaction.com/kobo” links work anymore.
Another gem from
Poor renc47 was “still waiting to hear from Tier 3 support.“ ;(. As discussed earlier, Kobo Customer Support: Tier 1 is friendly and useless, Tier 2 are mythical, unresponsive, unreachable hermits. I can only imagine what feats of heroism would be required to actually communicate with Tier 3.
27 Saturday Jul 2013
Posted in Uncategorized
Brilliant really. When life gives you lemons, make lemonade. Or in Kobo’s case, when production gives you crappy hardware and software, just take the money and run. Originally I though Kobo was happy to sell defective hardware, hide behind customer fault centered innuendo and simply make to hard to get a repair or refund. It seems that have a new business plan, or at the very least another profit stream for the company. From the consumerist.com (http://consumerist.com/2012/01/03/gifting-an-e-book-from-kobo-no-book-no-help/):
Kris purchased the new biography of Steve Jobs through the Kobo e-bookstore as a gift for his dad, but here’s the trouble with buying an e-book: no one knows where it went, and no one at Kobo is capable of helping him.
This is really impressive. What do you do when customers can’t purchase your ebooks due to faulty hardware? Maximize profits from those few that have operation ebooks by selling them ebooks and not actually delivering them! As the ebook never went to the customers, Kobo does not have to pay the publisher, and as long as Kobo’s tech support is byzantine enough, no one will have the patience to get their money back. Truly awe inspiring, Kobo.
26 Friday Jul 2013
Posted in Uncategorized
Tags
bad customer service, broken power switch, customer support, faulty screen, kobo hates their customers, lies, team kobo, the kobo team
The latest Kobo problem is with the 3rd of my 4 Kobo Glos (for those keeping track at home: 2 dead with screen problems in the first few months, one with a non functional power switch since new, one operating normally – fingers crossed). The problem is that to power switch never worked. You could wake it up by connecting it to a computer, which brought up the connect dialog, but you could not read with having a computer nearby. I contact Kobo support, suspecting the worst, but to my surprise they seemed willing to replace their faulty unit. After getting the standard ‘send us your details, the device details and pictures of the front and the back’, I dutifully filled out the information, took a couple of pictures and sent it off. I was not at home for all of this, so admittedly, the pictures were of fairly low quality, but it shouldn’t matter, as this was not one their standard ‘you broke our delicate screen, so no warranty for you’ scams, so why would it matter. Silly me:
A couple of days later I received a note from Team Kobo saying my images were blurry and I needed to send them clearer ones. Curious, I asked them why they need clear pictures of a problem that was clearly an internal switch issue. Their response was surprisingly candid:
Hi James, Thank you for contacting Kobo Customer Care. The pictures were requested in order to confirm whether or not you would be covered under the standard warranty, which does not cover physical damage. Sincerely, The Kobo Team
Well that clears things up:
Dear customer, you are an untrustworthy punk, and there is a slight chance your power switch is not broken, but rather you are trying to force us to repair one of our known faulty screens! We will not be tricked into supporting known flaws in out product, so we will not even start the process unless you conclusively prove that our delicate screen is intact. We only ask this because we find it surprising, and a bit suspicious, that after a few weeks the screen on your Kobo has not failed.
On the bright side, this is the first time I have received a “Sincerely, The Kobo Team” and actually believed the message to be sincere. Stay tuned for further developments . . .
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